Solving Problems with Java
The downloaded product file appears to be a ZIP file and
the registration screen does not appear.
According to Sun Microsystems, this is a problem
affecting a small percentage of Windows users. Fortunately, there is
an easy fix, simply download and run the JarFix.exe file from the
link below. This will fix the Windows problem.
After running the JarFix.exe utility, you can double-click the
product file you have downloaded to open and register the file on
Unable to open the file.
Your computer may not have
Java installed. Click the link below to update Java on your
I am not able to install
Java or I receive an error installing or updating Java.
This problem is solved by clearing the
browser cache. To clean (delete) the Java cache, click the link
Solving Problems in Windows
downloading the product file, the security settings in Windows 7 or
Windows Vista require you to right-click on the file and choose to "Run
as Administrator" before the program will open and allow you to
register the product.